available for work

CharlieDeLong

Network Technician & Independent Developer

I keep networks running by day, and build creative things by night. 14 years of IT infrastructure and systems experience alongside a self-learned practice in web design, browser games, automation pipelines, social media content creation, and whatever problem needs solving next. I work well in both a server room and a code editor. I have also published 2 books, The Emerald Signal of Oz and Survival on Sharp Island, with 2 more in the pipeline, and have done extensive research into social media trends and automation to support their promotion.

Get in touch Experience Projects Books Skills

Work history

Jul 2024 – Feb 2026

Assistant Network Technician

Mexico Academy and Central Schools — Mexico, NY

  • Supported district LAN/WAN operations by maintaining routers, switches, firewalls, and core network infrastructure across multiple sites
  • Diagnosed and resolved hardware, software, network, and cloud issues using advanced troubleshooting techniques to restore system functionality
  • Monitored network performance with industry tools to identify bottlenecks, resolve connectivity problems, and improve uptime
  • Administered user accounts and permissions in Active Directory, Microsoft 365, and server environments to ensure secure access control
  • Performed security audits, data backups, and disaster‑recovery tasks to strengthen cybersecurity posture and protect critical information systems
  • Delivered multi‑channel technical support for end users via phone, email, remote tools, and in‑person assistance to maintain smooth daily operations

Aug 2020 – Jun 2024

Senior Computer Specialist

Oswego County — Mexico, NY

  • Provided helpdesk technical support for 500+ end users across county and state networks, resolving hardware, software, and connectivity issues
  • Served as LAN Administrator for the state network, managing user access, network resources, and system performance
  • Installed and maintained software and hardware including operating systems, applications, peripherals, and endpoint devices
  • Created and maintained technical documentation, procedures, and user manuals in a centralized, searchable knowledge base
  • Tracked and documented support issues using help desk and ticketing software to ensure accurate troubleshooting records and timely resolution

Mar 2019 – May 2020

IT Support Technician

Sherburne County — Elk River, MN

  • Provided helpdesk technical support for 500+ end users, resolving hardware, software, account, and connectivity issues across multiple departments
  • Installed, configured, and maintained software and hardware including operating systems, applications, peripherals, and endpoint devices to ensure reliable daily operations
  • Troubleshot system, network, and user issues using remote support tools, diagnostic utilities, and standard IT troubleshooting methodologies
  • Tracked and documented support tickets in help desk software to maintain accurate records, identify recurring issues, and improve resolution times
  • Created and maintained technical documentation including knowledge base articles, troubleshooting guides, and user instructions to streamline support workflows
  • Assisted with account management such as password resets, access permissions, and basic system administration tasks
  • Provided end‑user training and guidance to improve user proficiency with software, devices, and internal systems

Sep 2016 – Mar 2019

Technical Support Specialist

Wright County — Buffalo, MN

  • Configured, installed, supported, and maintained hardware and software systems across desktops, laptops, servers, and enterprise applications to ensure reliable daily operations
  • Provided technical support across IT operations including infrastructure maintenance, system administration tasks, and troubleshooting of networked devices and services
  • Assisted with infrastructure and system development by deploying updates, performing system upgrades, and supporting new technology rollouts
  • Served as technical specialist for assigned technologies, offering advanced troubleshooting, configuration expertise, and guidance to team members
  • Performed routine system monitoring and maintenance to ensure performance, security, and stability across supported environments
  • Documented procedures, configurations, and troubleshooting steps to support knowledge sharing and streamline IT workflows

Sep 2012 – Mar 2016

Marketing Controller

Giertsen Company — Golden Valley, MN

  • Monitored marketing analytics and client engagement including visit trends, forecasting, campaign performance, and key customer behavior metrics while managing high‑value client relationships
  • Established and administered a cloud‑based disaster planning service for clients, including configuration, data management, system updates, and ongoing technical support
  • Led company social media strategy and digital presence by managing content, engagement, analytics, and brand consistency across platforms
  • Managed and updated the corporate website including content changes, SEO improvements, performance monitoring, and user‑experience enhancements
  • Provided company‑wide IT support for servers, desktops, laptops, mobile devices, VoIP phones, and tablets, ensuring reliable daily operations
  • Collaborated with marketing and IT leadership to align technology solutions with business goals, client needs, and digital‑marketing initiatives
  • Created documentation and process guides for internal teams and clients covering disaster‑recovery workflows, system usage, and marketing tool best practices

Things I've built

Charlie DeLong Homepage

Personal creative and development hub featuring self-published fiction, AI-powered web tools, automated content pipelines, and browser-based games built on shared PHP hosting.

WordPress GA4 API PHP
🎙️ TESDHQ.com ↗

Taken Every Seven Days

Have a great podcast idea but don't know where to start? That's exactly what we're here for. Our goal is to help you turn your idea into an actual podcast. We know the infrastructure, so partnering with us will be all that you need to succeed. Also includes the entire backend for an up and coming podcast.

The Joker and the Queen Podcast

A deeply personal, independent podcast co-hosted by Charlie ("The Joker") and Bria ("The Queen"). The show chronicles the real-life journey of a couple, navigating the complexities of modern relationships with a balance of "seriousness and silliness".

php mysql

Emerald City Casino

Browser-based Oz-themed slot machine game with custom card assets, win logic, and animated spin sequences. E-book version of The Emerald Signal of OZ is a reward for a jackpot.

HTML5 Canvas JavaScript

T-Shirt Design Pipeline

Automated pipeline using the Recraft and Claude APIs to generate and publish original T-shirt designs to Redbubble.

PHP Recraft API Claude API
🎬

Video Automation Pipeline

PowerShell and FFmpeg pipeline that assembles segmented videos from intro, content, and outro clips for batch publishing via Command Prompt and PowerShell.

FFmpeg PowerShell Bash
📱

Social Media Automation

Research and pipeline for scheduling, formatting, and publishing book promotion content across platforms. Includes CSV-based bulk scheduling and RSS-to-Facebook posting. Working side by side by side with tools like Content360 and Zapier.ai these tools automate the creation and posting of social media content.

PHP Cron RSS Meta API

Better Analytics Plugin

Custom WordPress plugin surfacing GA4 stats in the dashboard with scheduled email reports and Tasker voice integration. I wanted a custom solution that I could get simple stats on the dashboard, through daily emails as well as through Alexa voice.

WordPress GA4 API PHP

Emerald Signal Giveaway

After doing a trial of a few different giveaway software packages I decided to build and publish my own. This was created as a promotional tool for The Emerald Signal of Oz book.

php mysql

Media Collection Database

I am a physical media collector and I needed a system to track what music or movies I already have while I am out and want to buy something. Has a full front end as well as a full featured back end that has database cleanup and duplicate checking as well as automated album art acquisition.

php mysql online music apis google music amazon affiliates

Christmas List

I was looking for a solution to track my Christmas purchases as a single dad. I created this to manage a people list as well as a list of gifts that need to be purchased and the ability to mark those purchased. It also has the capability of tracking dollars remaining, dollars purchasing and total spent for the season.

php mysql amazon affiliates

Charlie's Bad Dad Jokes

I started a TikTok series of bad dad jokes that uses an animated stick figure to tell jokes. Videos are produced in command line using FFMPEG including random intros and outros as well as music and laugh tracks. Videos are primarily sent to TikTok, but now post to Facebook, Instagram, Bluesky, Mastodon and YouTube.

Joke Vault

As part of content creation for the Charlie's Bad Dad Jokes series I needed a place to pull joke content from. This is a simple database that displays searchable jokes and has the ability to mark jokes as used.

php mysql

Recipe Database

I was given a few old family recipe scrapbooks from my grandparents and great grandparents. I wanted a way to add these to a searchable database. I constructed an app that utilizes one of the higher level AI engines to convert the mostly old-world cursive recipe cards to text and add them to a MySQL database for searching and displaying on the web.

php mysql ai transcription
💵

Business Tracker

After scheduling multiple book signings and purchasing a slightly overwhelming amount of inventory for these signings I started to worry about tracking my expenses. I created a website with the ability to track expenses and upload receipts. It can also display monthly and yearly reports with the information i will need for taxes.

php mysql

Published works

📗 Amazon ↗

The Emerald Signal of Oz

"The Emerald Signal of Oz is a mesmerizing fantasy that reimagines Oz as a dreamlike world of memory, myth, and living technology, inviting readers on an unforgettable journey where every mystery deepens the wonder and every choice could reshape reality itself." – NewInBooks The Emerald Signal of Oz is a mythic, atmospheric reimagining of the land of Oz. A world where memory is a map, technology hums with intention, and the boundary between worlds thins with every pulse of static. In the quiet lakeside town of Maple Hollow, strange glitches ripple through hallways, murals, and dreams. Eli Granger, a reserved tech specialist who sees patterns where others see coincidence, begins noticing signals buried in the school’s nervous system: fractals, spirals, and a pulse that feels almost alive. When the anomalies spread into students’ dreams and the air itself seems to listen, Eli realizes the world is shifting around him. Mara, a counselor with a gift for sensing emotional resonance, becomes Eli’s anchor as the two uncover a hidden thread connecting their pasts. Their memories echo with shared moments they never lived, and dreams that feel like warnings. When an impossible balloon appears in the forest, alive, and waiting, they cross into Oz_Alpha, a breathtaking but fractured world built from memory, circuitry, and myth. Guided by TKTK‑7, a damaged Archivist who remembers more than he should, Eli and Mara navigate forests that rearrange themselves, cities that loop their fears, and Nodes haunted by corrupted echoes of themselves. At the center of the unraveling lies the Witch of Unmaking, a being woven from static and forgotten stories, determined to overwrite both worlds. To save Maple Hollow, and Oz itself, Eli must become the Weaver, Mara the Bloom, and together they must restore the Emerald Thread before the Witch crosses fully into their reality. But every step forward demands a memory, a truth, or a piece of themselves. The Emerald Signal of Oz is a cinematic blend of wonder and dread, where nostalgia becomes prophecy and every heartbeat is a choice between remembering and being rewritten.

Amazon KDP Self-published
🏝️ Amazon ↗

Survival on Sharp Island

Science created them. Strategy might stop them.When a secret memory-enhancing serum is tested on students at an isolated island university, the results are catastrophic. The infected—known as “Sharps”—gain intelligence, strength, and a terrifying hunger for control. Dr. Mara Ellison, the scientist behind the serum, must protect her son and a dwindling group of survivors as the campus descends into chaos.But the Sharps aren’t mindless. They’re evolving. Coordinated. Ruthless.Trapped with no way off the island, Mara must rely on chemistry, observation, and sheer grit to outthink the predators she inadvertently created. Every chapter escalates the tension, from eerie lab discoveries to tactical counterattacks, culminating in a high-stakes battle of survival and moral reckoning. Perfect for fans of The Andromeda Strain, 28 Days Later, and The Last of Us, this thriller blends scientific intrigue with relentless suspense. Survival on Sharp Island isn’t just about escaping monsters—it’s about outsmarting them.

Amazon KDP Self-published

Nothing But The Blood

He was living the loneliest life imaginable. Then a stranger handed him a Bible and disappeared. Nate is thirty-two years old, invisible, and going nowhere. Data analyst by day, couch by night. His biggest ritual is buying the same brand of popcorn when the silence gets too loud. He is not chosen. He is not special. Or so he thinks. When a scarred man appears in a grocery store parking lot and presses a white Gideon's Bible into Nate's hands before vanishing without explanation, Nate's quiet, isolated world begins to crack. The Bible carries a carved symbol. A voice that does not come through his ears delivers a message that lodges in his bones: through this you will be saved. Nothing But the Blood is a fast-paced supernatural thriller about spiritual warfare, hidden bloodlines, and the cost of power. Nate soon discovers he is a bloodline carrier, one of a two-thousand-year line of awakened believers marked by a cross-in-circle on his palm. The mark makes him valuable. It also makes him a target. An ancient demonic entity called Malachai hunts the bloodline, and it has been waiting a long time. What Nate cannot yet see is that he has never been alone. Behind the scenes, a network of nearly seven hundred carriers and awakened believers has been protecting the city for generations. Fighters, healers, scholars, and priests who understand what he carries and what is coming for him. Among them is Kayla, who has been researching his bloodline for years, and Tobias, the scarred man from the parking lot, who will become the mentor Nate never knew he needed. As Malachai's forces escalate from reconnaissance to full coordinated assault, Nate must learn that spiritual power carries a real cost, and that the strength to face ancient evil does not come from standing alone. Perfect for readers who love supernatural thrillers, spiritual warfare fiction, paranormal mysteries, occult horror, or urban fantasy with Christian undertones. Nothing But the Blood is a story about what happens when the lost get found, and what they are willing to fight for once they are.

In progress

The Emerald Wedding of Oz

A sequel set in the Oz universe. Currently in progress.

In progress

What I work with

Networking

TCP/IP DNS DHCP VLANs VPNs Firewall configuration Wireless networking Cabling Routing & switching Subnetting NAT/PAT 802.1X authentication QoS SNMP Packet capture/analysis Port security Network segmentation SD‑WAN VoIP networking Unified Communications (CUCM)

Systems & IT

Windows Server Active Directory Linux Help desk operations Asset management Group Policy Azure Microsoft 365 Google Workspace VMware Hyper‑V Endpoint management Intune SCCM Backup & disaster recovery Identity & access management Server monitoring

Web dev

PHP MySQL HTML CSS JavaScript WordPress REST APIs JSON Bootstrap cPanel SEO fundamentals Website performance optimization

Tools & automation

PowerShell Bash FFmpeg Cron Python ConnectWise Zendesk Wireshark PrinterLogic uniFLOW Remote support tools Git Automation scripting

Book Writing / Publishing

Manuscript formatting cover design print-ready file production Amazon KDP publishing ISBN and metadata management copywriting and keyword optimization genre and category research print-on-demand economics email marketing reader list building social media promotion digital distribution

Soft Skills

Technical documentation Customer service Training & mentoring Cross‑team collaboration Problem solving Communication Time management Adaptability Conflict resolution Client relationship management Project coordination Attention to detail Analytical thinking Process improvement Leadership Task prioritization User education Troubleshooting communication Team support Professionalism

Let's talk

Open to IT, networking, sysadmin, or web-adjacent roles. If something you're working on sounds like a fit, reach out.

🌐 https://charliedelong.com ✉️ charlie.delong@gmail.com 📞 Phone - 315.665.2427